Welcome to Neves Solicitors LLP’s Privacy Notice. Here at Neves, we take your privacy very seriously. This Privacy Notice contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and the control you can exercise in relation to it. Please read this notice carefully to understand our practices regarding your personal data and how we will treat it.
The areas covered in this privacy notice:
Neves Solicitors LLP (“Neves”, “we”, “us”, “our” and “ours”) is a Limited Liability Partnership registered in England and Wales with registered number OC371395 and is authorised and regulated by the Solicitors Regulation Authority. Our registered office is at A W House, Stuart Street, Luton, England, LU1 2SJ.
We are registered with the Information Commissioner’s Office (ICO), the data protection regulator in the UK, with registration number Z6089075. For the purpose of the data protection legislation and this notice, we are the “data controller”. This means that we are responsible for deciding how we hold and use personal data about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
We have appointed a Data Protection Officer who is responsible for assisting with enquiries in relation to this privacy notice and our treatment of your personal data. If you wish to contact our Data Protection Officer, please use the contact details in paragraph 12 (Contact us).
We may collect personal data from you in the course of our business, including when forming a client and solicitor relationship, through your use of our website, when you contact or request information from us when you engage our legal or other services or as a result of your relationship with one or more of our staff and clients.
The personal data that we process includes:
We use your personal data in order to:
Data-protection legislation requires Neves to have a legal basis for processing your personal data. We will process your personal data for a number of reasons:
Legitimate business interests
Neves have legitimate business interests in:
Special categories of personal data
In certain circumstances (for example in your legal matters) we will need to deal with what is known as “special category personal data” about you. This is personal data revealing any of the following: racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic or biometric data; information concerning health, sex life or sexual orientation. If we need to process this kind of data about you we will ask for your consent.
As part of working with our clients and dealing with family law matters, we may hold data on children. Generally, they are represented by their parents or guardians who have been requested to provide consent to use a child’s personal data.
Personal data about others
In some cases, you may provide personal data to us about other people (such as your customers, directors, officers, shareholders or beneficial owners). You must ensure that you have given those individuals an appropriate notice that you are providing their information to us and have obtained their consent to that disclosure.
We may use your personal data to send you follow up information (by email) that might be of interest to you.
If you are our client we have a legitimate interest in processing your personal data for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
You have the right to opt out of receiving promotional communications at any time by:
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
For more information about cookies and how we use them, please see our Cookies Policy.
From time to time we may have to pass on your personal data to other people or organisations to provide our legal services to you. These include:
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us and to you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We generally keep your information as needed to provide our legal services and to deal with claims. This will depend on a number of factors such as whether you or your company or organisation are an existing client or have interacted with recent client mailings or bulletins or attended recent events. We will retain your information as necessary to comply with legal, accounting or regulatory requirements. Typical retention periods will range from 6 to 16 years.
We have implemented generally accepted standards of technology and operational security in order to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by email) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
We do not transfer the information you give us to countries outside the European Economic Area (EEA), except where the international transfer is necessary in connection with the legal services we are providing to you.
If we transfer your information outside of the EEA in this way, and the country in question has not been deemed by the EU Commission to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice. Please contact us if you want further information on the specific mechanism to be used by us if we are to transfer your personal data outside of the EEA.
It is important that the personal data we hold about you is accurate and current. Should your personal data change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Under certain circumstances, the data protection legislation gives you the right to:
If you wish to exercise any of the above rights, please contact us using the contact details below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We hope that we can resolve any query or concerns you may have and want to raise with us using the contact details provided below. If you are not satisfied with how we handle any query or concern that you raise with us, you lodge a complaint with the ICO. The ICO can be contacted by the following means:
Telephone: 0303 123 1113
Postal address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
This version of our Privacy Notice was last updated in May 2018 and historic versions can be obtained by contacting us. We may update this Privacy Notice at any time by publishing an updated version on our website. So that you know when we make changes to this privacy statement, we will amend the revision date at the top of this document. The new modified or amended Privacy Notice will apply from that revision date. Therefore, we encourage you to review this Privacy Notice periodically to be informed about how we are protecting your information.
If you have any questions regarding this Privacy Notice or if you would like to speak to us about the manner in which we process your personal data, you may contact our Data Protection Officer using the following methods:
Tel: 01908 304560
Neves Solicitors LLP
A W House